--- title: "Reports & Notifications - PayBot Documentation" description: "View subscriber reports, configure notification channels, set up BCC emails, and track portal analytics with PayBot's built-in reporting tools." canonical: https://paybotapp.com/docs/reports/ source: /docs/reports/ --- [Home](https://paybotapp.com/) / [Docs](https://paybotapp.com/docs/) / Reports & Notifications # Reports & Notifications Track your subscription activity with detailed reports, real-time notifications, and portal analytics — all from Discord ## Table of Contents - [Overview](#overview) - [Viewing Reports (`/reports`)](#viewing-reports) - [Setting Up a Notification Channel](#notification-channel) - [Notification Types](#notification-types) - [BCC Email](#bcc-email) - [Portal Analytics & Funnel](#portal-analytics) - [Testing & Status](#testing-status) - [Troubleshooting](#troubleshooting) - [Related Documentation](#related) ## Overview PayBot gives you two ways to stay on top of your subscription activity: on-demand reports with the `/reports` command, and real-time notifications sent to a dedicated Discord channel. #### 📊 Subscriber Reports View active subscribers per tier with member details and payment info #### 🔔 Real-Time Notifications Get instant alerts for new subs, cancellations, and payment failures #### 📈 Portal Analytics Track page views, tier clicks, and conversion funnels **Available on all plans:** Reports, notifications, BCC email, and portal analytics are included on every PayBot plan — including Free. ![PayBot reports configuration showing notification channel, enabled toggles, and BCC email settings](https://paybotapp.com/images/docs/embed-reports-config.png) ## Viewing Reports The `/reports` command gives you a detailed breakdown of your active subscribers, organized by membership tier. `/reports` ### What You'll See The report shows each tier with: - **Tier name, price, and billing interval** (monthly, yearly, one-time) - **Assigned Discord role** for the tier - **Active subscriber list** with usernames and server membership status - **Pagination** for tiers with many subscribers (20 per page) **Admin only:** The `/reports` command is restricted to server administrators. ### Navigating Reports Use the tier dropdown to switch between tiers, and the pagination buttons to browse subscribers within a tier. The response is ephemeral — only you can see it. ## Setting Up a Notification Channel Configure a dedicated Discord channel to receive real-time subscription notifications. 1 ### Open /setup Run `/setup` in your server and click **"Reports & Notifications"**. `/setup` → Reports & Notifications 2 ### Choose a Channel You have two options: - **Select existing channel** — pick any text channel from the dropdown - **Create private channel** — PayBot creates a `#paybot-reports` channel hidden from @everyone, visible only to you and the bot **Recommended:** Use the auto-created private channel to keep subscription data out of public view. 3 ### Enable Notification Types Toggle which events you want to be notified about. See the next section for details on each type. ## Notification Types PayBot supports four notification toggles. Enable the ones that matter to your workflow. #### ✅ New Subscriptions Triggered when a user purchases or joins a membership tier. Includes the subscriber's name, tier, and payment amount. #### ❌ Cancellations Triggered when a subscriber cancels. Shows who cancelled and which tier, so you can follow up or track churn. #### ⚠️ Payment Failures Triggered when a payment is declined or fails. Helps you identify subscribers who may lose access soon. #### 📋 Daily Pending Report A daily digest (sent around 12:30 AM UTC) listing users who have paid but haven't joined your Discord server yet. Helps you follow up with users who may need the invite link. **All toggles are independent.** Enable any combination that works for you. Most server owners enable all four. ## BCC Email Get a copy of every invitation email PayBot sends to new payment link subscribers, delivered straight to your inbox. ### What It Does When someone subscribes via a payment link, PayBot sends them an invitation email with a link to join your Discord server. With BCC enabled, you receive a copy of that email so you know exactly when someone signs up — even when you're away from Discord. ### Setting Up BCC 1 In `/setup` → **Reports & Notifications**, click **"Configure BCC Email"**. 2 Enter your email address in the modal dialog. 3 You'll now receive a BCC copy of every subscriber invitation email. **To disable:** Open the BCC email modal again and clear the field. Leave it blank to stop receiving copies. ## Portal Analytics & Funnel Track how visitors interact with your portal page and where they drop off in the checkout process. ### Accessing Analytics `/setup` → Portal Analytics ### Funnel Metrics PayBot tracks a 4-step conversion funnel for each tier: **1\. Tier Click** Visitor clicks a tier on your portal page ↓ **2\. OAuth Complete** Visitor logs in with Discord ↓ **3\. Checkout Start** Visitor opens the Stripe checkout page ↓ **4\. Conversion** Visitor completes payment ### Dashboard Features #### 📅 Time Range Selector View data for the last 7, 30, or 90 days #### 🎯 Per-Tier Breakdown See funnel numbers for each tier individually or as an overview #### 📈 Trend Graphs Visual charts showing daily trends for each funnel step #### 🔗 Link Click Stats Track clicks on any URL blocks in your portal **Optimize your funnel:** If you see a big drop between "Tier Click" and "OAuth Complete", consider simplifying your tier descriptions. A drop between "Checkout Start" and "Conversion" may indicate pricing concerns. ## Testing & Status Verify your notification setup is working correctly. ### Send a Test Notification In the Reports & Notifications config, click the **Test** button. PayBot sends a sample notification to your configured channel so you can confirm everything is connected. ### Check Status The status view shows: - **Reports channel** — which channel is configured - **Enabled notification types** — which toggles are active - **BCC email** — the configured email address (if any) - **Queue status** — current notification backlog ## Troubleshooting ### Not receiving notifications **Check these in order:** 1. Verify a reports channel is set (`/setup` → Reports & Notifications) 2. Confirm the notification types you want are toggled on 3. Check that PayBot has "Send Messages" permission in the reports channel 4. Send a test notification to verify the channel is reachable ### Daily pending report not showing up **Cause:** The report only sends when there are pending subscribers (users who paid but haven't joined your server). **Solution:** If all your subscribers have joined, no report is sent. The report runs daily around 12:30 AM UTC. ### BCC emails not arriving **Check:** - Verify the email address is correct in the BCC config - Check your spam/junk folder - BCC only triggers for payment link subscribers (not in-Discord `/subscription` payments) ### Portal analytics showing zero data **Cause:** Analytics only track portal page visits. If nobody has visited your portal, there's no data to show. **Solution:** Share your portal link and check back after visitors have interacted with it. Data populates in real time. **Still need help?** Join our [support Discord](https://discord.gg/4SVgGR96wJ) for assistance. ## Related Documentation [ #### Payment Links Generate shareable links to accept payments anywhere ](https://paybotapp.com/docs/payment-links/)[ #### Link in Bio Customize your portal page with analytics tracking ](https://paybotapp.com/docs/link-in-bio/)[ #### Subscription Management Handle member subscriptions and cancellations ](https://paybotapp.com/docs/subscription-management/)